1. What is a cookie?
1.1 Cookies are small text files they are stored by your browser onto your computer or mobile device. They are widely used in order to make our Service work or work in a better, more efficient way. They can do this because they can read and write these files, enabling them to recognise you and remember important information that will make your use of our Service more convenient (e.g. by remembering your user preferences).
1.2 Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 4 below for more details about how to do this).
1.4 The two types of cookies we use are known as "session" cookies and "persistent" cookies. These may be cookies which we use and/or a third party uses.
1.4.1 Session cookie
A session cookie (such as for example session ID, user browser/platform, support service contact time). A session cookie is used each time you visit our Service to give you a session ID. We use this type of cookie to link your actions on our Service and each session cookie will only last for a browser session, at the end of which it will expire. Each browser session will start when you open your browser window and finish when you close your browser window. After your visit all session cookies are deleted. Each time you visit our Service you will have a different session ID.
1.4.2 Persistent cookie A persistent cookie allows the preferences or actions of the user across a site (or across different sites) to be remembered (such as for example your language preferences). It has a longer lifetime than a session cookie and lasts for the period of time specified in the cookie (this will vary from cookie to cookie). This type of cookie will not be deleted when you close your browser window and will be stored on your device. It will be activated every time you visit the Service which created that particular persistent cookie.
2. Cookies we use
2.1 If you are unsure of your cookie settings, we recommend visiting the website www.aboutcookies.org. This site gives detailed guidance on how to control and delete cookies. Most browsers will allow you to opt-in to different categories of cookie. As a minimum, cookies will be split into the following categories, which you can consider opting into:
- tracking for commercial purposes or for direct marketing for non-commercial purposes;
- tracking for personalised content;
- tracking for analytical purposes;
- tracking of location data; and/or
- providing personal data to third parties
2.2 To help you understand the cookies we use on our Service, we have classified each cookie as one of the following:
- strictly necessary cookie;
- performance cookie;
- functionality cookie.
2.2.1 Strictly necessary cookies
2.2.2 Why do we use strictly necessary cookies? These cookies are essential to our Service in order to enable you to move around it and to use its features, such as remembering information you have entered on forms when you move to other pages within a browser session. Without strictly necessary cookies, certain services which you have asked for will not be made possible and our Service will not perform as smoothly as we think you would expect.
2.2.3 How do I consent to use of strictly necessary cookies? Accepting strictly necessary cookies is a condition of using our Service. If you reject these cookies then we cannot predict how our service will perform when you visit it nor guarantee your security. Please note that third parties may also store strictly necessary cookies on our Service and please see section 3 for more information.
2.3 Performance cookies
2.3.1 Why do we use performance cookies? Performance cookies collect information about your use of our Service and enable us to improve the way it works. For example, performance cookies will show us which are the most frequently visited pages on our Service, help us record any difficulties you have with our Service and show us whether our advertising is effective or not (but note that performance cookies do not collect information to display targeted advertising on other websites).
Performance cookies do not collect information that identifies you personally and all information that is collected by these cookies is aggregated and anonymous.
In some cases, we may use third parties to manage our performance cookies but we do not allow any third party to use these cookies other than for the types of purpose listed in this paragraph. For example, they do not remember information about you for the purposes of targeting adverts at you on other websites.
2.3.2 How do I consent to use of performance cookies?
Accepting performance cookies is a condition of using our Service. If you reject these cookies then we cannot predict how our Service will perform when you visit it nor guarantee your security.
Please note that third parties may also store performance cookies on our Service and please see section 3 for more information.
2.4 Functionality cookies
2.4.1 Why do we use functionality cookies?
Functionality cookies allow us to remember the choices you make on our Service and to provide enhanced and more personal features. We also use functionality cookies to remember changes you have made to our Service, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request such as watching a video or commenting on a blog. All of these features help us to improve your visit to our Service.
Our functionality cookies will not track your activity on other services.
In some cases, we may use third parties to manage our functionality cookies but we do not allow any third party to use these cookies other than for the types of purposes listed in this paragraph. For example, they do not remember information about you for the purposes of targeting adverts at you on other services.
2.4.2 How do I consent to use of functionality cookies?
You can control our use of functionality cookies. We explain how you can manage the different cookies we use at section 4. If you prevent the use of functionality cookies then this may mean that we cannot offer some services and may interrupt your enjoyment of it (for example, we may not be able to record your request not to offer you a particular type of service). This may also mean we are limited in the scope of support we can offer you.
Please note that third parties may also store functionality cookies on our Service and please see section 3 for more information.
3. Third party cookies
3.1 Third party advertisers and other organisations may use their own cookies or other technologies to collect information about the content of our Service and/or the advertisements you have clicked on. Third party advertisers may also use this information to measure the effectiveness of their advertisements.
3.2 We do not have access or control over the cookies placed by third parties and use of their cookies is subject to their own privacy policies. We recommend that you review the privacy policies of any third parties that have a presence on our website.
3.3 Cookies placed by third parties may serve different purposes. They may be strictly necessary, performance, functionality, targeting or advertising cookies. For more information on these different types of cookies and what they do, please see section 2.
3.4 To disable or reject third party cookies you must go to the relevant third party’s website. We have explained how you can control third party cookies on your browser for the main web browsers at section 4.
4. Managing cookies
4.1 You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our Service.
4.2 Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your device. This will give you control over your cookies but naturally may interfere with your browsing experience ie if you have to accept each cookie on our Service (and on other service you visit).
4.4 Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our Service and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other websites you visit.
5. Flash cookies
5.1 In certain situations we may use Adobe Flash Player to deliver special content such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as 'flash cookies') are employed to provide functions such as remembering your settings and preferences. Flash cookies are stored on your terminal but they are managed through a different interface than the one provided by your web browser. This means it is not possible to manage flash cookies at browser level, in the same way you would manage cookies.
5.2 You can access Your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies - see www.adobe.com/products/flashplayer/security for further information.
5.3 Please be aware that if you disable or reject Flash cookies, you may not be able to access certain features of our Service, such as playing video content or using services that require you to sign in.
6. Email cookies
6.1 We may set cookies within emails we send to you (if you have consented to receiving emails from us). These cookies are used to track how often our emails are opened and clicked on by our customers. You can manage email cookies by means of unsubscribing from emails sent by us (guidance to help you un-subscribe is provided in every email).
Last updated: December, 2018