Rocking with the donkey in Need a Hero
Preparing Friday bonuses in the Tribez & Castlez
Adding coal to Storewell’s mines in Transport Empire
Petting Dino in The Tribez
Hoisting the sails in Sunshine Bay
Harvesting giant pumpkins in The Tribez
Clearing the runways in Airport City
Warming the sea in Paradise Island 2
Creating outer space in Airport City
Making stars lucky in Big Business
Patching up defeated bosses in Cloud Raiders
Igniting the dragon's breath in Need a Hero
Sending islands skyward in Cloud Raiders
Gathering up Snatchins in Mystery Manor
Feeding Cheshire Jr. in Mirrors of Albion
Hiding objects in Mystery Manor
Counting grains of sand on Paradise Island
Assembling collections in Mystery Manor
Locking princesses in towers in Need a Hero
Jobs

Technical Support Lead

Moscow, Russia

What you will do:

  • manage Tech Support team and plan, automate and optimize work
  • develop processes, regulations and instructions for improving the quality of services
  • ensure that customer issues are resolved in a timely manner
  • manage the documentation related to the work of Tech Support in the HelpDesk system
  • manage tasks for creation and upkeep of instructions, training videos, etc.
  • interact with the technical divisions of the company to resolve user issues
  • analyze customer needs and track feedback on the services provided
  • maintain the database of user issues and questions
  • maintain existing equipment and software, accompany repairs, carry out physical inventories
  • assist in video conferencing
  • accompany the work of DCS

We expect you to have:

  • service approach to work, ability to quickly defuse conflicts
  • good knowledge of network architecture and administration skills (Windows, Linux)
  • at least 2 years experience in managing a group of system administrators/HelpDesk teams
  • familiarity with Apple equipment
  • basic English
  • kindness, tactfulness, good social skills
  • love for order
  • good oral and written language skills

Will be an advantage:

  • experience with Atlassian JIRA, Confluence, IP telephony
  • knowledge of virtualization technology, experience with one of the virtualization technology platforms (Xen, KVM, VMware)
  • knowledge of ITIL/ITSM (edited)

Conditions:

  • awesome office next to Gorky Park
  • comfortable working hours
  • GI educations: meet-ups, courses, workshops
  • books and conferences at our expense
  • coffee house in the office with free coffee, fresh juice, and other joys of true hedonists
  • medical insurance, including dental

Respond to vacancy

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