Rocking with the donkey in Need a Hero
Preparing Friday bonuses in the Tribez & Castlez
Adding coal to Storewell’s mines in Transport Empire
Petting Dino in The Tribez
Hoisting the sails in Sunshine Bay
Harvesting giant pumpkins in The Tribez
Clearing the runways in Airport City
Warming the sea in Paradise Island 2
Creating outer space in Airport City
Making stars lucky in Big Business
Patching up defeated bosses in Cloud Raiders
Igniting the dragon's breath in Need a Hero
Sending islands skyward in Cloud Raiders
Gathering up Snatchins in Mystery Manor
Feeding Cheshire Jr. in Mirrors of Albion
Hiding objects in Mystery Manor
Counting grains of sand on Paradise Island
Assembling collections in Mystery Manor
Locking princesses in towers in Need a Hero
Jobs

Customer Support Manager

Nizhny Novgorod, Russia

What you will do:

  • Communicate with players
  • Gather and systematize reviews (double-checking bugs, analyzing problems)
  • Work with the development team
  • Prepare text materials in Russian and English
  • Compile and update training materials for support agents
  • Monitor how game projects are working
  • Improve player-interaction processes
  • Improve the toolkit for interaction with agents and players

We expect you to have:

  • Passion for games
  • Intermediate or Upper Intermediate English level
  • Experience working with development teams (User Support, Testing, etc.)
  • Extensive gaming experience on mobile devices and social networks (FB, VK)
  • Ability to work with Windows and MacOS
  • Attentiveness, perseverance, politeness
  • Neatness, punctuality, organization, proactiveness

Will be an advantage:

  • Knowledge of software development principles
  • Experience in supporting high-load systems

Conditions:

  • Awesome office next to the Leninskaya subway station
  • Comfortable working hours
  • Fresh fruit every day
  • Books and conferences at our expense
  • GI educations: meet-ups, courses, workshops
  • Free parking lot
  • Medical insurance, including dental

Respond to vacancy

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