Rocking with the donkey in Need a Hero
Preparing Friday bonuses in the Tribez & Castlez
Adding coal to Storewell’s mines in Transport Empire
Petting Dino in The Tribez
Hoisting the sails in Sunshine Bay
Harvesting giant pumpkins in The Tribez
Clearing the runways in Airport City
Warming the sea in Paradise Island 2
Creating outer space in Airport City
Making stars lucky in Big Business
Patching up defeated bosses in Cloud Raiders
Igniting the dragon's breath in Need a Hero
Sending islands skyward in Cloud Raiders
Gathering up Snatchins in Mystery Manor
Feeding Cheshire Jr. in Mirrors of Albion
Hiding objects in Mystery Manor
Counting grains of sand on Paradise Island
Assembling collections in Mystery Manor
Locking princesses in towers in Need a Hero
Jobs

IT Service Administrator

Moscow, Russia

Game Insight is the world's leading innovator of mobile and social games. Game Insight's portfolio includes games of different genres, operated around the world, and has an audience of more than 300 million players. Game Insight is based in Vilnius, Lithuania, with development studios in Eastern Europe and the Baltic States.

The service administration department in our Moscow office needs a service administrator who is attentive to details and who loves to keep everything under control.

What you will do:

  • technically accompany the launch of new services, monitor the work of connecting them and providing access
  • monitor the solutions to incidents with the new services (following ITSM principles)
  • promptly respond to requests from employees, including technical requests
  • communicate with suppliers/technical support for cloud solutions
  • analyze typical problems and failures in the framework of running services, prevent their recurrence
  • prepare reports and instructions
  • maintain the relevance of the system documentation in the internal knowledge base

We expect you to have:

  • have a higher technical education
  • know IT service management methodologies and standards
  • have experience in applying the basics of process and project management (ITSM)
  • have excellent communication skills, and good self-control
  • know English at the pre-intermediate level or above (for reading documentation and correspondence with support)
  • be passionate about games

Will be an advantage:

  • experience with Atlassian JIRA & Confluence and GSuites

Conditions:

  • awesome office next to Gorky Park
  • comfortable working hours
  • GI education: meet-ups, courses, workshops
  • books and conferences at our expense
  • coffee house in the office, snacks, fresh juice and other joys of a hedonist
  • medical insurance, including dental
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