In case you did not find the answer to your question in our F.A.Q., press here to contact our Support Team. SUBMIT REQUEST
Links to Facebook communities of our applications for IOS
Where do I get my UDID?
There are several ways to find UDID:
I cannot purchase ingame currency. It keeps telling to check my Internet connection.
The issue may be explained by the fact that the ingame purchases are turned off in the restriction settings of your device. Please try to turn the ingame purchases on the following way: go to Settings → General → Restrictions → In-App purchases ON
I have a question about Game Insight Center. Can you help me?
Please, check the following forum: http://gameinsight.zendesk.com/forums/21782487-F-A-Q-
How can I transfer my game progress from one platform to another?
Games on iPhone, iPad and Android platform are different. They are not compatible with each other and there is no opportunity to transfer the game progress.
When I made a purchase my card was charged an extra $1. Why?
iTunes holds $1 to confirm your card is valid. After a while, iTunes will return $1. To find out more, please contact iTunes Support: http://www.apple.com/support/itunes/
How can I delete the game?
To delete an application from your device, please find the game icon on your desktop. Press the icon and hold it until the icons start vibrating. Press the “cross sign” in the upper-left corner of the icon and a confirmation window will pop up. Press the “Delete” button to remove the game from your device. Press the “Back” button to complete the process.
How can I download and install a game?
To download an application on your iPad or iPhone, please open the App Store app on your iPad and use the search function to search for a game’s name.
I am missing the application on the device, why is that?
If your iOS device is missing an application or it is not available at the Home Screen, make sure that Restrictions are not enabled. Note: Restrictions can also be enabled or enforced using a profile (typically installed when using the device for business or education purposes). You can check for installed profiles in Settings > General > Profiles. For additional information, contact the administrator or the person who installed the profile.
How to change language in the game?
To change language in the game you should change it on your device. Go to Settings->General->International-> Language-> Select language.
How do I select an appropriate username?
Please note, that the username you select has to meet certain requirements. It should not:- be longer than 20 symbols or shorter than 2 symbols- contain special symbols- begin with a number- begin or end with a blank- mix symbols from different languages.
App Store shows application as installed, but I cannot find it on my device. Why?
To fix this problem please download the application via iTunes and then synchronize it with your previous version. Please, read carefully the instructions and terms of the programm. We also advise you to back up your data before synchronization.
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