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FAQs

Links to Facebook communities of our applications for IOS

Dear Players,
please follow the news and announcements at our Facebook communities here:
2020: My Country: http://facebook.com/2020MyCountry
Airport City: http://www.facebook.com/AirportCityOfficialPage
Big Business (iPad): https://www.facebook.com/BigBusinessHD
Dragon Eternity (iPad): http://www.facebook.com/DragonEternity
Enchanted Realm (iPad): http://www.facebook.com/EnchantedRealmHD
Enchanted Realm (iPhone): http://www.facebook.com/EnchantedRealmiPhone
Hidden Land (iPad): https://www.facebook.com/HiddenLandCommunity
Jewel Poker: http://www.facebook.com/JewelPokerCommunity 
Mirrors of Albion (iPad):  http://www.facebook.com/MirrorsOfAlbion
My Clinic (iPad): http://www.facebook.com/MyClinicHD
My Clinic (iPhone): http://www.facebook.com/MyCliniciPhone
My Country (iPad): https://www.facebook.com/MyCountryHD
My Country (iPhone) http://www.facebook.com/MyCountryiPhone
My Corp HD (iPad) http://www.facebook.com/MyCorpHD
My Railway (iPad): http://www.facebook.com/MyRailwayHD 
My Railway (iPhone): http://www.facebook.com/MyRailwayiPhone
Mystery Manor: http://www.facebook.com/MManorHD
Mystery Manor Blitz (iPad) http://www.facebook.com/MMBlitzCommunity
Paradise Island: HD (iPad) http://www.facebook.com/islandHD
Paradise Island: Exotic (iPhone) http://www.facebook.com/IslandiPhone
Paradise Island (Mac) http://www.facebook.com/IslandMac
Rock the Vegas (iPad) http://www.facebook.com/RockTheVegas
Rock the Vegas (iPhone) http://www.facebook.com/VegasiPhone
Rule the Kingdom: http://www.facebook.com/RuleKingdom
Tribez (iPad): http://www.facebook.com/TribezIPAD
Wedding Garden (iPad): http://www.facebook.com/WeddingGardenMobile

Where do I get my UDID?

There are several ways to find UDID:
1) Open iTunes on your computer. Select your device model when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number and the Identifier (UDID) will appear.
If the iTunes version installed on your device is 6.0.3 or later open iTunes on your PC/Mac. Select your device model in the upper right corner. Click Serial Number to see your device identifier (UDID). Please, note that your device needs to be plugged into your computer. The info will not show up unless device is plugged in.
2) Find in the App Store an application that is called UDID. Download it and use it to find your UDID.
3) You can look through video tutorial here: http://www.youtube.com/watch?v=Alc43XeGlPQ

I cannot purchase ingame currency. It keeps telling to check my Internet connection.

The issue may be explained by the fact that the ingame purchases are turned off in the restriction settings of your device. Please try to turn the ingame purchases on the following way: go to Settings → General → Restrictions → In-App purchases ON

I have a question about Game Insight Center. Can you help me?

Please, check the following forum: http://gameinsight.zendesk.com/forums/21782487-F-A-Q-
Hope you will find an answer to your question here. In case your concern remains unsolved, feel free to contact our Support Team for additional information.

How can I transfer my game progress from one platform to another?

Games on iPhone, iPad and Android platform are different. They are not compatible with each other and there is no opportunity to transfer the game progress.

When I made a purchase my card was charged an extra $1. Why?

iTunes holds $1 to confirm your card is valid. After a while, iTunes will return $1. To find out more, please contact iTunes Support: http://www.apple.com/support/itunes/

How can I delete the game?

To delete an application from your device, please find the game icon on your desktop. Press the icon and hold it until the icons start vibrating. Press the “cross sign” in the upper-left corner of the icon and a confirmation window will pop up. Press the “Delete” button to remove the game from your device. Press the “Back” button to complete the process.

How can I download and install a game?

To download an application on your iPad or iPhone, please open the App Store app on your iPad and use the search function to search for a game’s name.
Example: My Country on iPad: http://itunes.apple.com/app/id463457137

I am missing the application on the device, why is that?

If your iOS device is missing an application or it is not available at the Home Screen, make sure that Restrictions are not enabled. Note: Restrictions can also be enabled or enforced using a profile (typically installed when using the device for business or education purposes). You can check for installed profiles in Settings > General > Profiles. For additional information, contact the administrator or the person who installed the profile.

How to change language in the game?

To change language in the game you should change it on your device.  Go to Settings->General->International-> Language-> Select language.

How do I select an appropriate username?

Please note, that the username you select has to meet certain requirements. It should not:- be longer than 20 symbols or shorter than 2 symbols- contain special symbols- begin with a number- begin or end with a blank- mix symbols from different languages.
Also please try to avoid expletives and strong language for the the sake of other players` comfort.

App Store shows application as installed, but I cannot find it on my device. Why?

To fix this problem please download the application via iTunes and then synchronize it with your previous version. Please, read carefully the instructions and terms of the programm. We also advise you to back up your data before synchronization.
Follow this link to to find more information: http://www.apple.com/support/ipad/syncing/

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