Rocking with the donkey in Need a Hero
Preparing Friday bonuses in the Tribez & Castlez
Adding coal to Storewell’s mines in Transport Empire
Petting Dino in The Tribez
Hoisting the sails in Sunshine Bay
Harvesting giant pumpkins in The Tribez
Clearing the runways in Airport City
Warming the sea in Paradise Island 2
Creating outer space in Airport City
Making stars lucky in Big Business
Patching up defeated bosses in Cloud Raiders
Igniting the dragon's breath in Need a Hero
Sending islands skyward in Cloud Raiders
Gathering up Snatchins in Mystery Manor
Feeding Cheshire Jr. in Mirrors of Albion
Hiding objects in Mystery Manor
Counting grains of sand on Paradise Island
Assembling collections in Mystery Manor
Locking princesses in towers in Need a Hero
Jobs

Customer Support Manager

Moscow, Russia

What you will do:

  • Communicate with players
  • Gather and systematize reviews (double-checking bugs, analyzing problems)
  • Work with the development team
  • Prepare text materials in Russian and English
  • Compile and update training materials for support agents
  • Monitor how game projects are working
  • Improve player-interaction processes
  • Improve the toolkit for interaction with agents and players

We expect you to have:

  • At least 1 year of experience in user support
  • Knowledge of software development principles
  • Passion for games
  • Upper Intermediate English level
  • Fluent oral and written speech (English/Russian)
  • Extensive gaming experience on mobile devices and social networks (FB, VK, MoiMir, Ok.ru)
  • Ability to work with Windows and MacOS
  • Attentiveness, perseverance, politeness
  • Neatness, punctuality, organization, proactiveness

Will be an advantage

  • Experience in supporting high-load systems
  • Experience in interacting with a development team and product team
  • Experience as a project manager

Conditions:

  • Awesome office next to Gorky Park
  • Comfortable working hours
  • Coffee house in the office with free coffee and fresh juice in the mornings, fresh fruit every day
  • Books and conferences at our expense
  • GI educations: meet-ups, courses, workshops

Respond to vacancy

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